Our Policy

Refund Policy

AGZIT Effective 23 September 2026 All paid services

This Refund Policy applies to all paid services offered by Association of Global Compliance & Technology (AGZIT) — courses and certificates, mock interview sessions, and AGZIT Credits. By completing any purchase on this platform you agree to the terms below. Please read them before you pay.

Non-refundable
Courses and certificates
Access and material are delivered immediately on payment, and a certificate is a credential once issued.
Refundable if unused
Sessions and credits
Within 7 days of payment, provided the session was never started, or your credit balance has not decreased.
1
Courses and Certificates — Non-Refundable

Payments for courses and for certificates are strictly non-refundable. This is because of what you receive at the moment of payment:

Course access and course material are delivered in full, immediately on payment, and cannot be returned
A certificate is issued in your name against an assessment you have already passed. Once issued it is a live, verifiable credential
Certificates are issued only after you pass the assessment, so you know the outcome before you pay
No refund is issued for a change of mind, or for dissatisfaction with course content after access has been granted

Course and certificate payments are final. Please review the course page and the price before you buy.

2
Mock Interview Sessions

A mock interview session may be refunded only if it has never been started, and only if you request it within 7 days of payment.

Never started — a session is delivered the moment it begins. Once you enter the interview room and the session starts, it is fully delivered and cannot be refunded
Within 7 days — requests made more than 7 days after payment cannot be accepted
No refund is issued for dissatisfaction with AI-generated questions, scoring, or your performance outcome
No refund is issued for user-side issues during a session — internet connectivity, device failure, microphone problems, or your surroundings

If a session failed to start because of a fault on our side, see Section 4 — we will restore the session rather than leave you out of pocket.

3
AGZIT Credits

AGZIT Credits are used within the platform to access Career Tools including Career Analyzer, Personalised Improvement Plan, Per-Question Coaching, Intro Coach analysis, and AI Resume Polish. Pack sizes and prices are shown at the point of purchase.

Credits may be refunded only if entirely unused, and only if you request it within 7 days of payment.

Entirely unused — we can refund a credit purchase provided your credit balance has not decreased since that purchase. Credits are held as a single balance and we cannot separate one purchase's credits from another's, so any spend since the purchase makes it non-refundable
Within 7 days — requests made more than 7 days after payment cannot be accepted
Credits earned through the referral programme have no monetary value, cannot be exchanged for cash, and are not refundable
If a credit-powered feature fails due to a confirmed platform fault, the credit is restored — see Section 4

If you are unsatisfied with a credit-powered result, contact support before spending more. We will investigate and restore any credit affected by a verified platform issue.

4
Faults on Our Side

If a session, a certificate, or a credit-powered feature fails to deliver because of a confirmed fault on our side, we put it right at no further cost. This applies regardless of the 7-day window and regardless of whether the product is otherwise non-refundable.

Report the issue to support@agzit.com within 48 hours of noticing it
Include your registered email, your invoice number, and the date and time it happened
Our team will check our system records to verify the fault
Where a fault on our side is confirmed, the session, credit, or certificate will be restored, reissued, or reactivated

Our first remedy for a technical fault is to deliver what you paid for. Where that is not possible, we will refund you.

5
How to Request a Refund

Email support@agzit.com from your registered email address, quoting your invoice number. Your invoice is in your dashboard under Settings → My Orders.

Include the following so we can deal with it in one reply:

Invoice number (for example AGZ-INV-111111)
Registered email address
What you bought, and why you are requesting a refund
DPR ID, if you have one

We will confirm the outcome by email. We aim to respond within 5 business days.

6
How Approved Refunds Are Paid
Refunds are returned to the original payment method, in the original currency. We cannot refund to a different card, account, or currency
Once approved, the refund is initiated and typically reaches you within 5–7 working days, depending on your bank or card issuer
Where credits were refunded, the corresponding credits are removed from your balance
A credit note is issued for every approved refund and appears alongside your invoice
7
Duplicate Payments

If you are charged twice for the same purchase, the duplicate charge is refunded in full after we verify it — regardless of the product and regardless of the 7-day window. Contact support@agzit.com with both invoice numbers or payment references as soon as you notice it.

8
Chargebacks and Payment Disputes

Please contact us before raising a dispute with your bank or card issuer. Most issues are resolved faster by email, and we would rather fix the problem than contest a claim. Chargebacks filed without prior contact may result in:

Suspension of account access and all associated services
Suspension of your DPR profile and any certificate issued to your account
Restriction from future AGZIT services
9
Policy Updates

AGZIT may update this Refund Policy at any time. The effective date at the top of this page shows when the current version took effect. The version in force at the time of your purchase is the one that applies to it. This policy forms part of our Terms and Conditions.

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