Refund Policy
This Refund Policy applies to all paid services offered by AGZIT AI — Career Intelligence System, including AI Mock Interview sessions and AGZIT Credits purchases. By purchasing any paid product or service on this platform, you agree to the terms outlined below. Please read carefully before completing any purchase.
AGZIT AI provides digital, time-based, and instantly accessible services. Once payment is completed, access to the purchased service is granted immediately.
Due to the nature of digital delivery, all purchases on AGZIT AI are final and non-refundable.
All purchases are final. No refunds will be issued once payment is confirmed and service access has been granted.
Mock interview sessions purchased by candidates are time-based digital services. The following apply to all session purchases:
AGZIT Credits are a digital currency used within the platform to access Career Tools including Career Analyzer, Personalised Improvement Plan, Per-Question Coaching, Intro Coach analyses, and AI Resume Polish. Credits are purchased in packs of 5 ($5 minimum) and never expire.
Credits never expire. If you are unsatisfied with a credit-powered result, contact support — we will investigate and restore any credit affected by a verified platform issue.
If a session or credit-powered feature fails to start or complete due to a confirmed platform-side technical fault, the following process applies:
Monetary refunds will not be issued for technical faults. The service will instead be corrected, restored, or reactivated at no additional cost.
In the event of a genuine medical emergency, AGZIT AI may consider extending the validity period of an unused purchased session. The following conditions apply:
No monetary refund will be issued under any medical circumstance. Credits are not subject to validity extension as they do not expire.
If a duplicate payment occurs as a result of a payment gateway error — not user-initiated double payment — the extra transaction amount may be reversed after verification by our team. Contact support@agzit.com immediately with your order details if this occurs.
AGZIT AI strongly encourages users to contact support before initiating any payment dispute. Unauthorised chargebacks filed without prior communication may result in:
For technical issues, credit restoration requests, validity extension requests, or duplicate payment queries, contact our support team at:
Include the following in your message to ensure a fast response:
AGZIT AI reserves the right to update this Refund Policy at any time. Continued use of any paid or free service on the platform constitutes acceptance of the most current version of this policy.
help you.